FAQ – Sausome

Help center

Frequently asked questions

Here are some answers to popular questions about our brand and products.

We usually dispatch orders within 1–2 business days, and you can expect your order to arrive in 3–7 days, depending on your location.
Yes! Shipping is free on orders above ₹599. For smaller orders, a minimal delivery charge applies.

Here are the full details of our Shipping Policy.
Once your order ships, you’ll receive an email/SMS with a tracking link so you can follow your Sausome package in real time.
Absolutely! We deliver to most pin codes across India through our trusted courier partners.
If your order hasn’t been dispatched yet, just email us within 2 hours at support@sausome.in — we’ll do our best to update it.

No worries! If you receive a damaged, defective, or wrong item, contact us within 48 hours of delivery with clear pictures and your order ID. We’ll replace it or issue a full refund.
Since our products are perishable, we cannot accept returns once the seal is opened. Only damaged or incorrect deliveries are eligible for refunds/replacements.
Refunds are processed within 7–10 business days after verification.

Please check our Terms of Service to see if you're eligible for a refund.
Yes, you can cancel within 2 hours of placing your order if it hasn’t been shipped yet.

We accept debit/credit cards, UPI, wallets, and net banking. All transactions are processed securely.
100%! We use SSL encryption and trusted payment gateways — your card or UPI details are never stored on our servers.
Yes! COD is available on select orders, depending on your delivery location.
Don’t worry — sometimes payments take a few minutes to reflect. If it doesn’t appear within an hour, email us at support@sausome.in with your transaction details, and we’ll sort it out ASAP.

Noodles kits